Insurance Documentation/Prescription Requirements according to products:
Nutritional Products (see Checklist for Nutritional Products)
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Partial list of covered products:
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Adult nutrition (Ensure, Boost, Ensure Plus, Boost Plus, Nepro, Glucerna, Boost Glucose Control, Procel, Promod, Prostat, and many more)
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Child nutrition (Pediasure and others)
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Infant nutrition (Alimentum, Similac Sensitive, Enfacare, Isomil, Neosure, Nutramigen, Enfamil, and many more formulas not covered by WIC)
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Please also consult our List of Infant Formulas and Adult Nutritional Supplements for more information on product availability, caloric information, and packaging.
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You may also reference Mass Health's published Guidelines for Medical Necessity Determination for Enteral Nutrition Products
Absorbent Products (see Checklist for Absorbent Products)
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Partial list of covered products:
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Adult (diapers, briefs, bed pads, chux, liners, gloves)
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Infant/Child (Pampers and Huggies diapers, briefs, bed pads, chux, liners, gloves)
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You may also reference Mass Health's published Guidelines for Medical Necessity Determination for Absorbent Products
Urological, ostomy and other miscellaneous products (Please see Checklist for Other Products and Checklist for Wound Care Supplies)
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Partial list of covered products:
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Catheters
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Catheter supplies
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Wound Care dressings
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Gauze
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Tape
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Ostomy pouches
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Ostomy wafers
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Diabetic lancets and test strips
Other items covered by Medicare
If you don't see the product you need listed above, please call us to find out if it is covered by your insurance. Even if you do not have insurance coverage, we can help get you what you need at a reasonable cost. Give us a call! 508-865-4857
List of Accepted Insurance:
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BCBS
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Medicaid (Mass Health)
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Medicare
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Neighborhood Health Plan
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Network Health
Insurance documents:
For other information regarding member eligibility or enrollment questions, please contact your insurance provider directly. See the links listed below.
Mass Health Customer Service: 1-800-841-2900
MH website
Medicare Customer Service: 1-800-633-4227
Medicare website
BMC Healthnet Customer Service: 1-888-566-0010
BMC Healthnet Plan website
Network Health Customer Service: 888-257-1985
Network Health Together website
Neighborhood Health Plan Customer Service: 800-462-5449
Neighborhood Health Plan website