At Allcare Medical Supply, we are guided by our Mission Statement, which states:
Allcare Medical Supply provides the highest quality health care products and services to patients in their home environment. We are driven by principles of extraordinary customer service, superior professionalism and a high degree of teamwork, among ourselves and with our referral agencies. We believe that each employee contributes to the growth and success of our business.
We strive to provide top notch customer service to all our our clients.
If you are ever dissatisfied or have a less than exemplary experience with our staff, please feel free to contact us right away. We will be more than happy to do everything within our power to resolve the conflict.
At Allcare Medical Supply we have spent years developing and perfecting our operations to best serve our client base. Many times this means that we tailor our procedures to be as expeditious as possible, taking into account the always demanding and often changing requirements that many insurances impose (especially Mass Health!). Despite our best efforts, there are some things that can't be helped. When these delays arise, we continue to put our best foot forward and work through any roadblocks or obstacles that are thrown in our path.
We currently have 4 customer service representatives (Jeff, Jill, Kelly, and Donna). Jeff and Donna man the phones 5 days a week from 9-5. Jill and Kelly process and place your orders. They work hard to take your orders (via phone, fax and e-mail) and get them sent out to you in a speedy time frame (sometimes the very next day, but always within 2-3 business days). Their focus is on getting supplies out to clients when they need them. We do our best to make sure mistakes don't happen, but in the event that they do (ex. wrong delivery address or damaged packages) the CS staff is quick to fix it. They also manage those clients who opt to receive their deliveries on a regular monthly basis.
Allcare also currently employs a staff of 3 employees (Jolene, Patty and James) in the Prior Approval Department. These three work hard all week long to process incoming requests from clients, physicians and medical staff for clients throughout the state of Massachusetts. These requests range from the basic items like diapers and underpads to special elemental infant formulas like Neocate or Alimentum. Once the proper documentation is gathered and we've scoured it to try and make sure all the insurance requirements are met, we can apply for the Prior Authorization to the appropriate insurance entity (Mass Heatlh, Network Health, and NHP). Once the insurance entity has made a decision (hopefully approved!) we notify our client and send off the first delivery!
The next step in our process is the Billing Department. Erica and Michelle work tirelessly to make sure those insurance companies pay up! It takes a lot of work to go from "order sent" to "payment received" and these 2 work hard to keep things running smoothly. Afterall, if Allcare couldn't afford to operate, what would all of our thousands of clients do without us? We shudder to think!
Of course there's lots of other everyday tasks that are essential to the smooth daily operation of Allcare (record keeping, human resources, financial records, etc, etc.), but we won't bore you with all the details. Rest assured, our clients are our top priority and we'll always go the extra mile to keep them confident and happy in our ability to serve their needs, whatever they may be.